We guarantee next business day installation if your order is received before 6 p.m., and the request is for an installation which will be made in the regular service area. (as laid out in our coverage area).
Special Note: While we make evey effort there are weather issues that may keep are trucks off the road. (Extreme rain or snow road condititions)
How do I make a Sign Request?
Presently, we exclusively accept orders through the Online order form. Please contact us if you are experiencing difficulty with accessing the portal. We cannot place any orders through the phone, voicemail,text and/or e-mail.
Do you supply the metal frame for my sign?
We only use our wood posts.
Do you store my signs and if so what is the cost?
Yes, we offer free storage for your signs if you are are doing at least 10 listings a year.
How do you get my signs? Is there a pick up fee?
To pick up your signs, we charge a small fee. However, you may opt to drop off your signs at our Milton location.
I am unhappy with my current installer. How do I switch over to LIST 2 CLOSE?
Welcome to LIST 2 CLOSE. It is quite easy to switch your installation provider just bring us your signs. We are happy to offer personal billing - if your office uses another installer.
What is the service schedule for installations and removals?
Our sign installers operate from Monday to Friday.
We do not operate on civic holidays or statutory holidays. We shut down over the Christmas holidays.
What are your methods of payment?
Currently, we accept payments through any major credit card or e-transfers will be accepted. Large teams or office accounts can set up direct payment or e-transfer if they want to use a credit card there will be a charge of 3%. We bill only once a month at the end of the month. payment is due upon receipt.
How do you determine the placement of signs at properties?
To guarantee maximum exposure to your sign, our sign installers first locate a spot they deem most visible in the yard. , so that your sign is always visible. We do not cut trees back but you may need to.If it is a corner lot we recommend 2 posts. If there is a sprinkler system on the property please have the owner mark a safe place to install the post.We are not responsible for damage to underground services.
Please note: It is your responsibility as the real estate agent or broker to notify us if you anticipate any challenges which may emerge at the time of the installation due to structural concerns (i.e., the house has a sprinkler system, area-specific by-laws about lawn-appearance, unmarked wiring and/or pipelines, etc.) Any damages incurred as a result of neglecting to do so, is the responsibility of the respective agent or broker.
How will I be invoiced?
You will recive a invoice at the end of the month.
Should I be concerned about city ordinances and by-laws?
We don't install on city property knowingly including boulevards. However, we do require you, as our client, to notify us of rules and regulations pertaining to sign installation at townhouse complexes, condominiums, co-ops, and retail plazas. Usually, you can easily access these details by contacting the respective property manager.
Please note: Rules and regulations pertaining to signs in these areas are always in flux. The constant change in procedure and permissibility often means that there is a low threshold of tolerance for signs on the above-mentioned properties. If our posts are removed or disposed of, without our discretion, we do reserve the right to charge you for a missing post. As well, you will receive a second charge, if our installers must make a second trip to relocate the sign and post.
Will my signs fit on your posts?
Yes! Our posts are available in a standard size - a 6 ft. up-right, with a 4 ft. cross arm.And a post 6 foot tall with a 3 foot arm for 24 inch wide signs These cross arms have technology equipped to hold riders and pins. Our posts are versatile, and we are able to satisfy a range of desired outcomes for sign hanging.
Can I pre-order a sign installation and/or post-date a sign removal?
You absolutely can! We ask that you do not leave your orders for the last minute. We encourage you to make your orders early, so that we are able to ensure your sign is installed the day your listing is made public. Alternatively, "post-dating a removal request" means that our installers will ensure that the post and sign are removed prior to the closing date for the new homeowners. We also encourage you to take advantage of this system as most signs and posts are lost when the new homeowners move in and dispose of our materials.
Please note: You will be charged if our posts are damaged or lost.
Would you send confirmation when a sign has been installed / removed?
We certainly will! You will receive a confirmation of the order.
What happens when you are closed for the holidays and I need your services?
We do observe all civic holidays. We ask that you be mindful of this information, to avoid or anticipate a delay in our service. Over the winter holiday season, we are shut down for an extended period of time – the dates of which vary every year. you will be notified of our Christmas holiday shutdown well in advance. However, we still monitor accounts during this time.
Why are there two charges on my invoice for the same property?
For instances in which installers need two trips to complete your order, you will be charged for a "service call". Usually this happens when the wrong address has been given; to add extenders; we find our post or your sign is made inaccessible to our installers during a removal/installation, etc. We apply this charge in the event that you make an error on your order because of negligence. Please always review your orders before processing a request.
I prefer to hold onto all of my signs. How can we arrange for installs and removals?
No problem! You will make the order through the online order form, as per usual. However, you must indicate that you will hang your own sign. Alternatively, you can opt to leave your sign at the property. You must indicate that you have done so on the online portal at the time of making your order. In either case, we leave the sign at the property at the time of removal.
My sign was vandalized. Should I just replace it?
This decision should be made at your discretion. We will try to use our sign friendly solvents to clean up minor graffiti or minor defacing. However, we encourage you to replace damaged signs if you want a flawless finish to the installation of your sign.
Oops! I forgot to call down the sign and the new owners threw it out. Will I be charged for the post?
Yes, these posts are made in-house and can get expensive. You will be charged for the full replacement value of the post. We encourage you to monitor the closing dates of your listings and order a removal through the online portal prior to the closing date of any given property.
Can I put my sold stickers on your post instead of my sign?
No, you cannot. Stickers damage our posts and can result in you incurring greater costs for damage. Instead, we encourage you to purchase a "sold" rider This is a reusable sign.
I have additional charges on a property that has been up for months. What am I being charged for?
After 4 months, we charge $25 for the next 4 months or any part of it.
I need a directional post installed on city property. Will this pose a problem?
Absolutely, yes. To protect us both, we will not install any signs on city property. The fines associated to doing so are upwards $5,000.